Frequently Asked Questions About Moving

Frequently Asked Questions: A Must Read for All Customers

Plymouth Moving & Storage is NOT RESPONSIBLE for any loose items or unpacked/packed items left around your home. In addition, we will decline shipment of any Hazardous Materials, Unpacked Items, High-Value Art/Electronics and other questionable items at carriers discretion

What Time will my movers arrive?
Most moves are scheduled for a 9:00-9:30am start time, we will try to accommodate special requests, when possible.  Please allow additional time during peak season due to Summer Traffic

What items can I ship, and which items cannot be shipped?
Plymouth Moving Inc is a licensed household goods shipper and can ship almost any items that would be found in a typical home or office.  But there are exceptions, based on risk and/OR legal issues.  Firearms and other dangerous items are forbidden by law.  Other restricted items include: Paint, Propane, Household chemicals, Fertilizer and other poisons.  Our insurance restrictsthe shipment of Computers, Photo-Copiers and other electronics of a sensitive nature, unpacked mattresses,  pictures, lamps & glass.  All Paintings, Mirrors and other Art-related items MUST be properly packed for shipment.  All boxes must be sealed, top and bottom. All customers waive any    valuation for all un-bagged mattresses. All Mattresses must be placed in sealed mattress bags, prices/dimensions of     mattress bags are listed within packing supply order form and our website. Plymouth Moving & Storage reserves the right to cover any unpacked mattress at our storage facility, at owners expense. Please speak with an Estimator or a Manager for more details.

Do you have Storage?
Yes we do, Our Brand New State-of-the-Art storage facility which is fully climate controlled.  As we are a residential AND commercial storage facility we can handle any size home. We are not a self-storage facility, as our insurance prohibits customers from being in working areas.  Please discuss this with your estimator or a manager prior to your move date or learn more about our Climate Controlled Strorage on Plymouth.

Is my estimated Proposed Cost of Services the price that I will pay?
No, in most cases the amount that you pay will be less.  Your estimate is based on the amount of items that you ship. We take into careful consideration the time that it will take to transport your items to your new home, and we will include the time that it takes to disassemble and reassemble your beds.  As many people are living in their homes when the estimate is given, it is not possible to know exactly how many boxes will be shipped or the actual time that is required to take apart certain items of furniture. In addition, we are rarely capable of seeing the new property that you are moving into, and sometimes there are steep driveways or other landscape features that limit how close the moving vans can park to your new home.  All of our estimators were experienced movers and they will use their years of experience to give you an honest assessment of how long the project will take to complete. For your protection, we will not exceed our written estimate by 25%, in most cases, severe weather excluded.  Please ask your estimator or contact the management for more details.

We are closing on two properties in one day, what do we do?
Many people have two closings in one day, and this is often a very stressful situation. There are two common solutions to this dilemma.  The first option is to Pack and Load your items the day before the closings.  This will allow you to move (relatively) stress free, and have time in advance to clean out the old home after the movers leave.  There is a $200.00 charge, per truck for secured overnight storage.  The second option that is also fairly common, is where we would load your items in such a time frame that we are finished loading before the first closing, and we would put the move on hold for a matter of hours while the closings are taking place.  We will take one hour off of the total elapsed time for the total move, but the customer is responsible for the actual time that the move takes place, plus the travel time that is incurred on each move.

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